Value Added Services
Free Next Day Delivery
Orders placed by 5:00 PM EST (5:30 pm EST for online orders) will be delivered to commercial business customers the next business day with no delivery charge and no minimum purchase. Our courteous professionals will bring your order to any destination you choose: the receiving area, your desktop, copy room, etc. Whatever location it may be, you can trust the correct order will be at the right place at the promised time. Rush orders can be delivered via NEOS Express within 4 hours!
* Orders requiring installation, production or assembly (i.e. furniture & custom print) may be an exception.
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Nationwide Express Delivery
If you have business locations in the continental United States, take advantage of our Nationwide Delivery program. This cost-saving efficiency program allows customers to source all office supplies from a single vendor, ensuring cost and service continuity and control. Each one of your locations works with a single Account Manager and Customer Service contact at our central office via toll-free number. With 41 regional distribution centers in major cities, we’re able to ship out for next day delivery all orders called or faxed in by 5:00 pm EST. Local representation is also available if required.
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Same Day Backorder Notification
We pride ourselves on our 99% next-day delivery rate. When the occasional backorder does occur, it will usually ship within 48 hours. Our courteous staff will notify you same day for all orders received by 2:00 pm EST. Orders after 2:00 pm will be notified the following morning.
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Business Reviews
Business Reviews can be provided to you at no charge to help identify cost-saving opportunities as well as help you gain more control of your overall procurement process. This review provides detailed reports of your company's purchasing patterns, buying history, average order size, returns, and many other invaluable metrics. We also review specific items that have alternatives and make specific recommendations to help you get the most for your money.
Schedule a Business Review
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Online Order Approvals
Our online ordering system has the ability to provide multi-levels of approvals to allow you to control your ordering processes and budget. Our customer support team will work with you to develop a custom order approval workflow that supports your procurement needs.
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Item Research: Hard to Find Items You Need
Can't find an item? You don't have to spend your valuable time looking for a product or product number. Our purchasing research department has over 50 years of office supply experience and can access the product files of hundreds of manufacturers representing thousands of items. We can search through our systems by customer history, product number, manufacturer, or item description. Next time, let our team do the looking for you! Contact Customer Support for assistance.
Contact Support
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Favorites Lists
You can create online custom favorites lists of your most frequently ordered items. This is a great way to save time searching and ensure you’re always ordering best value items. Find “Favorites” on the left portion of your order screen and simply click “Manage” to get started or contact support and let us do it for you.
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Recycling Program
New England Office Supply offers free pickup of toner cartridges, cardboard boxes and batteries. All materials are returned to our facility for reuse or sent to a converter for recycling. For more information on these programs visit our green page.
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Custom Billing
NEOS has billing options to meet all of your accounting needs. We are able to bill by department, location, cost center, or any other method you choose. NEOS also offers e-billing to help you go paperless and help our environment.
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