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 Satisfaction Guaranteed
Customer satisfaction is our top priority. If you receive an order that is not what you wanted, what you thought it would be, or not up to your expectations, return it! We'll be happy to issue you a credit or send you a replacement
Return Policy (See below for Furniture Returns)
- To ensure accurate credit, all products returned require a Return Authorization. Please contact Customer Service at 800-345-7080 for your Return Authorization.
- Our Return Policy is designed to ensure that you receive proper and timely credit or replacement of the product(s) returned. Return items will be picked up within 2 business days of your request. Credit invoices are issued within 72 hours.
- Return requests must be made within 30 calendar days from date of delivery. Items must be in their original packaging and in saleable condition.
- All discrepancies in quantity and/or condition must be made within 7 business days.
- Special orders such as stamps, printing, furniture or items not available through our standard distribution channels may not be returnable, or may be subject to a restocking charge.
- For safety reasons, all food and medicines are non-returnable.
Furniture Return Policy
- All furniture must be inspected and signed for by the customer.
- Furniture that is unpacked and installed by New England Office Supply can only be returned at the time of delivery before it is signed for. Returns due to customer error will be charged a 25% restocking fee.
- All furniture that is assembled by New England Office Supply can only be returned due to damages, defects, or incorrect item at the time of delivery before it is signed for. Assembled items cannot be returned due to customer error.
- Special Order furniture can only be returned due to damages, defects, or incorrect item, at the time of delivery before it is signed for. Special Order furniture cannot be returned due to customer error.
- Returns must be made within 30 days from date of delivery. Items must be in their original packaging and in saleable condition. Customers must report any discrepancies in quantity or the condition of the order at the time the delivery is received and signed for.
- All Furniture Returns require a Return Authorization. Please contact Customer Service at 1-800-345-7080 for your return authorization.
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